ASQ - Team and Workplace Excellence Forum

Online Edition — November 2003

In This Issue

Corporate Culture and Survival
In A Nutshell
Proven Strategies on Service and Life
Leading Wholeheartedly: A Quality Approach
Respectful Confrontation for Superior Results


Articles in Brief
The Help Desk
News Bites
What’s Up?

Book Nook

AQP Connections
November 2003 News For A Change — Home Page

NFC Index

AQP Home

AQP Connections

AQP Headquarters Relocates to Milwaukee
The Association for Quality and Participation (AQP) has relocated its headquarters, joining ASQ, its affiliate partner, in the ASQ Center. As part of AQP’s affiliation with ASQ in 2001, member services and other operational support services already had moved to Milwaukee. The majority of AQP’s contact information will remain the same, with the exception of the fax number, as shown below:

Mailing address: PO Box 2055, Milwaukee, WI 53201-2055
Phone: 800-733-3310 and 414-765-7219.
Fax: 414-272-2145.

Questions can be directed to Christopher Bauman, ASQ managing director, at .

Teams Invited to Participate in Team Excellence Award Competition
AQP’s Team Excellence Award Competition is the only national recognition process of its kind in the United States. Since the competition’s inception in 1985, nearly 700 teams have participated in the process, and the 2003-04 cycle has begun.

Teams from all organizational types are invited to submit 25-minute videos that explain their projects and processes. The video presentations are evaluated using a criteria set that rates areas such as the project’s purpose and selection process, its effect on organizational goals, the process that was used, and the results. The complete criteria are available a . Teams should submit their video entries by
December 12, 2003.

Preliminary evaluation will take place in January and February in six sites across the country. All participating teams will receive a feedback report and score sheet, detailing how they were rated in each criteria area. At that point, qualifying teams will be invited to be part of the live competition, held in conjunction with ASQ’S Annual Quality Congress in Toronto, Canada, May 24-26, 2004.

AQP Accepting Applications for Team Excellence Award Competition Judges
November 14, 2003, is the deadline to apply to become a judge for the preliminary round of the current cycle for the Team Excellence Award Competition. The application form can be downloaded at To obtain more information on the role and requirements for judges, contact Geetha Balagopal at 800-733-3310 or at .

AQP Training Courses Announced for November

Process Control for Project Teams
Course #: 03271
CEUs: 2.25
Date: November 17-19, 2003
Location: Atlanta, GA

This training introduces and reinforces process control tools to focus new teams and to energize existing teams. This process can readily be applied and utilized in any sector of your organization where results must be identified, tracked, and implemented, whether it is service, support, or production operations. Actual work examples of the participants are used throughout the training to ensure that you can take away a clear, concise process to immediately implement at your work site. Integrating the process into actual work examples is essential to the skill building you must have to go to the next level of implementing this overall process control approach for teams.

Lean Thinking Applied to Services and Administrative Functions
Course #: 03270
CEUs: 1.50
Date: November 18-19, 2003
Location: Atlanta, GA

Lean thinking is a philosophy and a powerful set of tools designed to eliminate waste from processes. It also focuses on what adds value in processes from a customer’s perspective. While lean thinking’s roots are in manufacturing, this workshop covers how to apply it to services and administrative functions. Lean thinking provides fast and dramatic results. If you are looking for an approach that builds on TQM and past improvement techniques, lean thinking uses many old and familiar tools in fresh and innovative ways, and is the next generation of organizational and process improvement.

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