ASQ - Team and Workplace Excellence Forum

Improving Performance in Health Care: Six Sigma

Abstract: PowerPoint presentation slides. Following a definition of Six Sigma and overview of its history and evolution, the challenge of applying Six Sigma in the health care industry is explored. Industry-specific challenges include poorly defined processes and limits, focus on service rather than production, processes executed by people, and the difficulty of obtaining data. However, a variety of tools are available, the most applicable being "voice of the customer," data collection and sampling plans, process flow charting, value analysis, and FMEA. Each of these five tools is examined within the context of health care. Common failures of programs and projects are analyzed, with failures ascribed to poor project selection, lack of focus and definition, skipping critical project steps. Examples of each failure type are explored.

Keywords: Failure Mode and Effect Analysis (FMEA) - Failure mode effect analysis (FMEA) - Health care - Healthcare industry - Process analysis - Six Sigma - Value analysis - Voice of the customer (VOC) - Data collection

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