Issue Highlight - Safe Return Doubtful
---Much of the attention in human resources seems to be about how to recruit and retain good people. The conventional wisdom is to offer people the possibility of big benefits and instant wealth.

In This Issue...
The Real World at MTV
New American Revolution
Basic Training
Bringing Values to Life

Features...
Peter Block Column
Views for a Change
Pageturners
Heard on the Street
Diary of a Shutdown

Views for a Change
Consultant Q&A

Question:
--Our organization has a strong commitment to quality. However, we have really struggled with how to establish a well-organized quality system. I am a relative newcomer to the world of "quality systems" and I would like to get an outside perspective on the differences between the functional departments R&D, quality assurance and quality control.
--Also, how would you define the ideal quality organization in terms of organizational structure and accountability?

---Anonymous
---Quality Assurance Manager

--H. James Harrington Responds
--Vincent Ventresca Responds

June 2000 News for a Change Homepage