---Issue Highlight
---Peter Block on Meetings & Evaluations
-- "Evaluation is not about ratings, it is about
learning. It should be a conversation among
participants."

In This Issue...
Ken Blanchard
----Interview
Year 2000 Recruitment
----Tactics
Teamwork at NASA
Team Effectiveness
----In Health Care
The Downside of
----Upsizing

Features...
Peter Block Column
Views for a Change
Pageturners
Briefcases

Views for a Change
Consultant Q&A

Question:

--How does providing quality customer service improve employee motivation? Additionally, I would like to know how improving employee morale and creating motivating consequences can lead to improved customer service? What advice can you offer me?

James Showkeir responds:
Dave Farrell responds:

Return to January 2000 News for a Change Homepage