ASQ - Team and Workplace Excellence Forum

Online Edition - January 2000

---Issue Highlight
---Peter Block on Meetings & Evaluations

"Evaluation is not about ratings, it is about
learning. It should be a conversation among

In This Issue...
Ken Blanchard

Year 2000 Recruitment

Teamwork at NASA
Team Effectiveness
----In Health Care

The Downside of

Peter Block Column
Views for a Change



Brief Cases
Business News Briefs

Do You Know Your Company's Hidden Identity?
--What is the hidden identity that your organization is transmitting to the public? Is their inappropriate language; is your informational material (Web site, brochures, etc.) valuing people or things?
-- There are "corporate criteria words" that express messages to you. These words indicate the values and the focus of the company. Add up all these words and you get the hidden identity of the organization. Look at the key words that are used to describe the company. Are they words that value people or things? When searching Website or printed material on various companies, look for words to determine if you fit with them.
-- People values are highlighted with words such as: communication, interpersonal, learning, fun, challenging, people-oriented, nurturing, team and collaborate. Thing-oriented words are: technology, science, processes, cutting edge, analysis. Seek out a company that uses and values the key words you find important and ultimately you will uncover the hidden identity of the organization.

Ask Why They Don't Like You
--Learn how to manage the knowledge that you don't have in your company so that you can be better. This may be key to your success. If your competitors have information that you do not have, it could make the difference between them winning and you failing. To learn more about what you do not know, you have to ask people who are not your clients or customers why they aren't. Go to those companies that are not choosing to partner with you and find out why not. Attend brainstorming sessions pertaining to your field and apply some of the ideas to your own and see what happens. The most crucial aspect is to continue to always ask yourself what knowledge your company does not have.

If You Are Surfing at Work-Watch Out!
--A 1999 study conducted by Surfwatch Softwatch indicates that almost a third of the time workers spend on the Internet is for recreational purposes. This is twice the amount of time reported in 1998. Employers are cracking down on this wasted time online during work hours by monitoring their employees' Web activities. Many bosses are resorting to firing those who have been caught gambling, frequenting pornography sites or simply goofing off online. However, employers must be careful in this present tight labor market. This hard-line approach may backfire, raising privacy concerns, destroying trust and leading to the exiting of valuable employees.
-- So be careful the next time you are thinking of browsing the Web, the boss may be looking over your shoulder.

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