January 1999
Articles Mission Impossible: The Ultimate Facilitation Challenge Remembering
Root Cause Analysis Columns Conversations For A Change by Peter Block Fox
Shows Employees It Has Heart Features Brief Cases Business News Briefs Pageturners
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Business Briefs Diversity Boosts Success Dr. Goran Lindahl, author of the paper, said that senior managers must be able to extract the diversity of ideas in a multicultural group and steer them into profitable action. "They must cultivate the trust of their people by involving them in decision processes, getting them to take their ownership of new ideas," says Lindahl. Companies should look to cross-cultural team building Lindahl said. One method is to have at least three nationalities on any management team. Beating the Bully No longer a lunchtime woe, bullies are everywhere. A recent survey of workplace violence conducted by the International Labour Organization found that bullying, targeting an employee for intimidation, and mobbing, ganging up on an employee, are among the fastest-growing complaints of American workers. A jealous coworker, an insensitive boss and sexual harassment in the workplace are examples of common bullying. Managers with poor people skills are another major cause of bullying complaints at work. "Stupidity is hard to cure," says James Bonnet, president of The Bonnet Group,Newman, Ga. "We are all guilty of sticking our foot in our mouth at times. Most times, if it's pointed out somebody has done something inappropriate, they'll stop doing it." Quality Programs Have Big Payoffs for Small Companies When it comes to quality, who can't afford to pay? For small companies, the cost of obtaining internationally recognized quality standard recognition, ISO and QS, can be intimidating. To promote small businesses gaining certification Indiana
Business Modernization and Technology offers a 19-session course called
Fast PayBack. It prepares companies to register for one of the recognized
quality standards. However, the quality registration process is not a quick
one. International quality standards require a documented quality system
throughout an operation. To ensure the pupil's successful registration,
Fast PayBack continues to walk companies though the process after they complete
the actual class work. |
