Articles
Once Around The Block

A Better Place To Live

Chevron Fuels-Up For The Future

Imagine What Creativity Can Lead To

Views for a Change

The Quality Tool I Never Use

Sites Unseen

Pageturners
Book Review

I am responsible for developing a “Succession Plan” process for our factory including the plant manager and his direct reports. I am gathering information from a variety of resources, but have been unable to obtain an outline or “step-by-step” plan to aid me in developing this process. Can you help me understand what needs to be done and the steps to follow? The plant manager’s direct reports include: plant controller, supply chain manager, four manufacturing managers, personnel manager, quality assurance manager and a maintenance/engineering manager.

William Pluff
Total Quality / Continuous Improvement Manager
Nestle Chocolate & Confections
Fulton, New York

H. James Harrington Responds
John Runyan Responds