ASQ - Team and Workplace Excellence Forum

November 1998


Xerox Documents Success

Soup's On

The Power Of Senior Teams

The Talk Around The Office


Total Quantity Management
by Peter Block

New Tools For Business Success
by Gregory P. Smith


Brief Cases
Business News Briefs

Views for a Change

Book Review


Brief Cases
Business Briefs

Work Hard, Play Hard
Watching “Seinfeld” reruns during your lunch break? Corporate America is using fun to boost morale among employees. “Companies that bring play and celebration into the workplace often have higher profits,” according to Terry Deal, business professor at Vanderbilt University. Nashville, Tenn. By adding a social element to the atmosphere in the workplace, employees are found to be more productive. Deal also adds, “One thing we are finding over and over is that work just isn’t any fun anymore.”

Loyalty Check
An upsurge of job-related stress is sapping workers’ loyalty to their employers, according to a survey conducted by Aon Consulting’s Loyalty Institute. “The level of stress among the workforce is skyrocketing,” reports David Strum, president of the Ann Arbor, Mich. consulting group. Strum found that the number of employees who say they suffer job “burnout” has jumped dramatically, from 39 percent in 1995 to 53 percent this year. At the same time, employee commitment has decreased 2.2 percent in one year. Additionally, the evidence suggests a significant correlation between job stress and loyalty decline. According to Strum, workers who suffer stress are “significantly less committed” than other employees.

Show Them the Commitment
Americans think more favorably of companies that focus their philanthropic efforts on donating products and volunteering employees to help in the community, rather than donating money. The survey conducted by Hill and Knowlton and Yankelovich Partners found that while 80 percent of Americans surveyed felt that “donating products and services” and “volunteering employees to help” was most impressive, only 12 percent favored “giving a large sum of money” as the most impressive philanthropic act. “It is clear from the findings that most people aren’t impressed with companies that simply throw money at a cause,” says Judy Hamby of Hill and Knowlton.

Behind Enemy Lines
A recent study by Ernst & Young reveals that companies worldwide continue to lose billions of dollars every year to fraud committed by their own staff. More than half the senior executives surveyed re-vealed that they had suffered fraud in the last year. Eighty-four percent of the worst frauds had been committed by company employees. Furthermore, three out of five respondents felt that computer fraud, including hacking and invasion of privacy, was likely to be committed against their organization.

November '98 News for a Change | Email Editor

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