ASQ - Team and Workplace Excellence Forum

September 1998


Standing Your Ground In The Face Of Change

Turning Local Government Into A Business

Stop Trying To Be "Friendly" And "Courteous"

It's A Small World Afterall
Lucent's Performance


My Way Is The Highway
by Peter Block

What's So Super About Collaboration?
by Michael Finley


Brief Cases
Business News Briefs

Views for a Change

Book Review


Brief Cases
Business Briefs

Stock Options Are A Nice Employee Bonus
In today’s employment climate, employers are finding it beneficial to offer employees a stake in the company. According to a survey conducted by Robert Half International, Inc., Menlo Park, Calif., 85 percent of respondents valued stock options as an enticing tool for attracting and retaining employees. It is a five percent increase from a similar survey conducted in 1991. It appears that this encourages workers to take a more active role in shaping the future of the company.

Details are the Backbone of a Business, So Check Up on Yourself
There is far more to a successful business than the hard-core numbers. The details of operation are what ultimately determines the success of your company. Owners and operators tend to miss the details that are visible to clients and prospects because they are so consumed with the day-to-day operations of their business.

You need to assess your company from the vantage point of a potential customer researching you for the first time. An article in the Capital District Business Review suggests that you pretend to be a client and call your own business and analyze the quality of service that you receive.

Are You Prepared for a Crisis?
No company wants to think about disaster hitting them, but it could happen. Are you prepared? Every business needs to have an established crisis-management plan. A crisis-management plan allows you to act and think logically and aid in recovering from an incident as favorably as possible.

According to an article in the Baltimore Business Journal, a plan must address how to isolate the problem and end it. You need to speak with your business advisors before any public statements are made.

Have a crisis-management team established who can keep reactions to the event contained and consistent. Keep your employees informed of how the company is handling the crisis. Be cautious when speaking with the media. And finally, request that your employees speak with no media representatives. These key points will help keep you and your business alert and prepared for the worst.

September '98 News for a Change | Email Editor
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