Issue Of Trust
God We Trust, All Others Pay Cash
You Ever Really Need To Know About Trust You Learned In Kindergarten
Trust And Empowerment
Organizational Strategies That Build Trust
by Peter Block
Emergency Room Physician
Business News Briefs
The Call Of The Wild
A Park Ranger's Guide for Trust
Picture a 90 mile stretch of desolate road. Fifteen miles
in, cars are stopped and buses are loaded. As the only authority figure
in this particular area of the six million acre park, Kristy Nicolaus is
responsible for assisting the many people that visit Denali National Park
in Anchorage, Ala., each year. She is currently the parks check station
supervisor. Nicolaus has also worked as a naturalist at Mt. Rushmore National
Park in Keystone, S.D., and as an interpreter at Mt. Rainier National Park
in Ashford, Wash.
How does trust apply to your profession?
Basically, the uniform says enough. Visitors know that they can approach
me. The whole image we portray as park rangers has to signify that. Because
visitors dont know us and have never met us, their first impression
of us should be that of a trustworthy, capable person.
Without trust, what situations/consequences would you
I wouldnt be able to do my job properly, nor could anyone in this
profession if visitors didnt view us as trustworthy. Especially in
medical emergencies it would be very difficult to help people, if they didnt
first trust me. For example, when Im giving my talks before going
on a hike in the park I have to relay important safety information to the
visitors. If they dont trust me, it is worthless for them to pay attention
and they could potentially put themselves in a dangerous situation.
How do you build trust?
Through communication and interaction. When I am talking with visitors and
guests at the park I appear confident and knowledgeable to show them I can
Can you repair trust? If so, how?
Yes. Trust can be proven through actions. It is a difficult situation when
visitors dont trust me. For example, before we go on any hike or walk
through the park, I explain to visitors the safety precautions and what
to do in the event that they encounter a bear or wild animal. I explain
that the best thing for them to do is to play dead. Of course,
someones first reaction is to yell and wave their hands in this situation,
but I have to trust that they trust me and will do what I say so that no
one gets hurt.