Is No 'Easy Rider'
Accountability, Confrontation two keys to success at Harley-Davidson
With A Cause
Who is accountable for productive meetings.
Merrill Lynch relies on measurements for
success and customer satisfaction
Change Is No Change At All
by Peter Block
Balance Sheet: Hidden Costs of Open Book Management
by Cathy Kramer
Business News Briefs
for a Change
to the Editor
Is Brainstorming Clouding the Brain?
Focusing idea generation efforts on problems rather than
solutions isn't the best way to develop solutions and that is exactly what
brainstorming does. Author Jordan Ayan, head of the Create It consulting
firm in Chicago feels that reading, traveling and exploring are the best
ways to get one's creative juices flowing. The concepts and information
that are not a part of the problem are what will stimulate the mind. That
is why it is important to keep a paper and pencil handy so unexpected ideas
can be captured before they slip out of memory and are lost forever. Enriching
your environment, enjoying the arts and becoming aware of today's technology
are great ways to allow the mind to expand. Ayan is the author of "Aha!
10 Ways to Free Your Creative Spirit and Find Your Great Ideas."
A Reading List To Be On
Employees at Trigon Blue Cross/ Blue Shield in Virginia
learned the value of a dollar and the benefits of literacy when CEO Norwood
Davis paid them $100 each for reading a book and answering a few questions.
The book, "A Complaint is a Gift," written by Janelle Barlow and
Claus Møller is "the best customer service piece" that
Davis had ever seen. So moved by its message, Davis sent copies of the book
to 1,100 members of Trigon's front line staff, inviting them to read it.
By noting five ideas they got from reading the book and suggesting three
of them they could implement, they would received the promised $100. Davis
paid out $60,000 in incentives to 600 of his employees, an investment he
was happy to make. As far as Berrett-Koehler, the book's publisher, can
tell, there has been "no other instance when such an amount of money
was spent to encourage people to read a business book."
Is the Information Superhighway Keeping Us Keystrokes Apart or Miles
According to a recent issue of The Futurist, 10-30 million
people in the United States use the Internet. Forty percent of U.S. households
have PCs, 34 percent have printers, 19 percent have CD-ROMS, and 16 percent
have modems. With all of the interactive technology that's at our fingertips
today, it would seem that individuals have more free time, effective education,
easier learning, an improved environment, a more democratic/ participative
government and a wider range of contacts, but that's not the case. This
interactivity also leads to societal fragmentation, the blurring of work
and leisure, increased stress, loss of privacy, declining civility, and
as a result more isolation.