ASQ - Team and Workplace Excellence Forum

October 1997


1996 Baldrige Winner Continues To Grow
Information Sharing, Dispersing Control and High Quality Standards Keys to CRI Success

Kaizen Events: Two Weeks To Dramatic Process Improvement
USBI's 'Kaizen Events' Working to Keep NASA Flying

Electronic Monitoring: There's No Place Like Home

When Cultures Collide...
Keep The Best-Lose The Rest


by Peter Block

We...They...Them...And Us
by Cathy Kramer


Brief Cases
Business News Briefs

Views for a Change

Book Review

Letters to the Editor


Brief Cases
Business Briefs

B is for Boss...
A national survey conducted by Interim Services Inc., headquartered in Ft. Lauderdale, Fla., shows American workers are generally pleased with their bosses' performance.
Most mangers received a "B," above average, for their overall job performance. This included being trustworthy, accessible, and a smart or innovative leader. High marks were also given for involving employees in decisions that affect their work, recognizing accomplishments and providing accurate evaluations of past performance.
The lowest grades were given for handling disciplinary issues well, making work fun and acting as a mentor.


Window Treatments for the Soul/ A Room With a View
Workers with a view of natural scenes, i.e. a window in their office, report significantly higher overall job satisfaction and fewer symptoms and medical ailments than their viewless colleagues do, according to a report published by The Mind/Body Health Newsletter.
Back injuries are more related to job satisfaction than physical factors. A study of workers at Boeing shows the likelihood of worker reporting a back injury is more related to job satisfaction than physical factors.


Workers understand their company's goals but they are not given the skills and information needed to achieve these goals, according to a study conducted by Watson Wyatt Worldwide. While most employees understand their company's goals and their own job responsibilities, only 43 percent feel they are given the skills needed to achieve these goals and 38 percent feel they are given enough information.
"The companies that will be the winners in the 21st century are those that succeed in aligning the goals, behaviors and skills of their employees with their business strategy," said George Bailey, global director of the Human Capital Group at Watson Wyatt. "Our survey shows that workers want to succeed, but sometimes just don't know how. And many companies aren't helping them figure it out."

Oct. '97 News for a Change | Email Editor

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