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An Introduction to SPC, Standard Deviation, and Process Capability PPT
This presentation introduces Statistical Process Control and how to achieve it, and discusses the fundamental importance of standard deviation and process capability...
- Filetype: pptx
- Keywords:Statistical Process Control, Process Capability, Sigma Shift
Help Desk Improves Service and Saves Money with Six Sigma
The help desk for a telecom company used Six Sigma to reduce the average solution time for customers from 9.75 hours to 1 hour and decrease operating costs...
- Filetype: pdf
- Publish date: 2006-08
- Keywords:Case study; Black Belt; Six Sigma; Cycle time reduction; Cost reduction; Quality function deployment (QFD); Design of experiments (DOE); Fishbone diagram; Process improvement; Process capability; Business results