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An Introduction to SPC, Standard Deviation, and Process Capability PPT

by Sharma, Aseem

This presentation introduces Statistical Process Control and how to achieve it, and discusses the fundamental importance of standard deviation and process capability...

Filetype: pptx
Keywords:Statistical Process Control, Process Capability, Sigma Shift

Help Desk Improves Service and Saves Money with Six Sigma

by Endara M., Francisco

The help desk for a telecom company used Six Sigma to reduce the average solution time for customers from 9.75 hours to 1 hour and decrease operating costs...

Filetype: pdf
Publish date: 2006-08
Keywords:Case study; Black Belt; Six Sigma; Cycle time reduction; Cost reduction; Quality function deployment (QFD); Design of experiments (DOE); Fishbone diagram; Process improvement; Process capability; Business results

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Process Improvement Using Six Sigma - A webinar in process improvement