Open Access

Six Sigma: The Critical Link between Process Improvements and Business Results

by M. M. Kapadia, S. Hemanth, B. Sharda

A delivery improvement case study from Pune, India, demonstrates how Six Sigma's focus on the relationships among a project's business Y, customer Y, process Y, and inputs (Xs) can achieve breakthrough results...

  • Filetype: pdf
  • Copyright: 2008
  • Keywords:Black Belt, Case study, Six Sigma, Product and service delivery, Continuous improvement

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