Quality in Service

Quality in Service on ASQTV™

You face a special challenge: Meet customer needs while remaining economically competitive. Automated processes can make an impact, but services are still labor-intensive. There can be no substitute for high-quality personal interaction between service employees and customers. Use quality practices to:

  • Understand and improve operational processes.
  • Identify problems quickly and systematically.
  • Establish valid and reliable service performance measures.
  • Measure customer satisfaction and other performance outcomes.

Making the Case for Quality

Case Studies

Quality in Financial Services

Quality in Utilities

Quality in Lab Management

Join the New Consultant's Network

Quality in the News

Put Quality to Work for You

Additional Resources




Featured Training

  • Lean for Service
    Lean is a philosophy and a powerful set of tools designed to eliminate waste from processes. It also focuses on what adds value in processes from a customer's perspective.