Moving Your Quality Efforts Toward the Customer Experience Webcast
Moving Your Quality Efforts Toward the Customer Experience Webcast
- Publication:
- ASQ.ORG
- Date:
- July 2016
- Author(s):
- Goodman, John
- Organization(s):
- Customer Care Measurement and Consulting
- Formats:
- WebEx
Description
John Goodman, author of Customer Experience 3.0, presents part one in a three-part series on managing the customer experience.