Forbes Chief Insights Officer Bruce Rogers discusses the importance of the ASQ/Forbes Insights Culture of Quality Research, and its impact on the quality community.
Michael L. Swenson, supplier quality senior manager, Strategic Missile and Defense System-Boeing Defense Space and Security talks about key components to a successful culture of quality and the ASQ/Forbes Insights Culture of Quality Research.
Cesar Diaz Guevara, CEO Corporacion 3D Calidad, talks about how organizations can benefit from investing in a culture of quality and the ASQ/Forbes Insights Culture of Quality Research.
Kandy Senthilmaran, worldwide services director, Microsoft Corp., reacts to the ASQ/Forbes Insights Culture of Quality Research and discusses the importance of the study.
ASQ Managing Director Laurel Nelson-Rowe talks about the ASQ/Forbes Insights Culture of Quality Research on Quality Digest Live, which aired online on Oct. 10, 2014.
The Culture of Quality research results show:
- Only 48% say customer needs are the key driver of their quality program
- 60% of respondents say their quality vision is clear
- 54% of respondents plan to increase investment in quality in the next 18 months
- Only 52% of European respondents say management supports quality vision and values unequivocally
More on Culture of Quality
Access information on culture of quality on asq.org.
Watch videos on the key components of a successful culture of quality.
Visit www.globalstateofquality.org to learn more about the customer's role in culture of quality. The research creates a baseline of fundamental quality and continuous improvement practices worldwide.