
What is Insights on Excellence®?
ASQE’s Insights on Excellence® (IoE) Benchmarking Tool establishes a global data set across the established eight categories of organizational performance excellence—Operations, Voice of the Customer, Workforce, Leadership, Strategy, Technology, Measurements & Results, Barriers & Disruptors—and the latest optional IoE category: Environmental, Social and Governance (ESG) practices.
Survey participation in the IoE Benchmarking Tool is an exclusive benefit of ASQE Organizational Membership, but the industry- and category-specific reports created using the annually compiled benchmarking results are available to members and nonmembers of both ASQ and ASQE for free. The data also provides the trending content for ASQE’s member-exclusive thought leadership events like the Ascend Webinars and Excellence Roundtables.
THE LATEST IoE RESEARCH
2023 ASQE INSIGHTS ON EXCELLENCE CATEGORY STUDY – VOICE OF CUSTOMER AND LEADERSHIP
The world is changing rapidly, and the desires and expectations of customers are changing with it. What was forward-thinking even 5 years ago is now considered the norm, and what differentiates the success of one business over another is often who can meet or, better yet, exceed customer expectations the fastest. But to do that, organizations must understand what their customers currently want while anticipating what they will need in the future. To stay on top of customer needs and market trends, effective leadership needs to understand the complex, interconnected requirements of the customer, the capability of their workforce, the real versus perceived value of innovative tech options, and the vulnerabilities that new tech can introduce. In this Category Study, ASQE explores the connectivity of two Insights on Excellence® categories—Voice of Customer and Leadership—providing a deeper look at significant data and key findings to complement the larger suite of IoE research.

51% of respondents chose 'delays from suppliers' as the most selected ongoing quality issue in 2022

44% of respondents indicate that their organizations will be inceasing the involvement of quality professionals in ESG initiatives in the next 3 years

32% of quality professionals selected 'lack of certificaiton training in quality methodologies