If You Give Your Employees a Voice, Do You Listen?
- Journal for Quality and Participation
- September 2002
- Volume 25 Issue 3
- pp. 38-40
- Lilienthal, Peter
- Touch, Minneapolis, MN
Many organizations believe they are doing a good job of giving employees a voice, but employees almost universally don't agree. Traditional survey methods usually fail to open the lines of communication between employer and employee. An innovative and proven solution to this problem is the electronic suggestion box, a telephone-centered, outsourced forum designed to capture feedback in real time. The system offers employees the anonymity that ultimately result in more timely and candid feedback. As a result, managers are more likely to become conscientious about seeking input on a personal level. While the system is easy to administer and cost-effective, the critical element remains the speed with which a company reacts to the information it receives. Corporations can build credibility with their employees by fixing small complaints quickly.