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Case Study
  • Manufacturing

Using Cost of Quality to Improve Business Results

Publication:
ASQ.ORG
Date:
April 2006
Pages:
pp. 1-4
Author(s):
Donovan, Susanne

Abstract

CRC Industries uses cost of quality as a key measure for improving business results. Since centering improvement efforts on cost of quality, the company has reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars. Cost of quality can also be linked to other improvements at CRC Industries, including shipping error reductions, customer service order entry error reductions, productivity increases, hazardous waste reduction, and profitability.

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