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Case Study
  • Healthcare, Service

Streamlined Enrollment Nets Big Results for Healthcare Leader

Publication:
ASQ.ORG
Date:
January 2009
Pages:
pp. 1-5
Author(s):
Jacobsen, Janet

Abstract

Demonstrating that big results are possible in just a short time, Kaiser Permanente Colorado’s Medicaid Enrollment Project Team used Lean Six Sigma methodology to evaluate and improve the organization’s Medicaid enrollment processes. A variety of quality tools, including an innovative application of the 5S tool, were utilized to develop a new enrollment template. The three-month project resulted in a 45 percent gain in Medicaid membership while increasing Medicaid revenue by more than $1 million annually and decreasing cycle time for member enrollment from 62 days to 11 days. With benefits reaching the $1 million mark, the one-year return on investment was an impressive 21:1.

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