Professional Leadership: Walking the Tight Rope
Leaders must give customers what they need, not just what they ask for
- Lean & Six Sigma Review
- November 2021
- Volume 21 Issue 1
- pp. 16-19
- Harvey, Jean
Professionals serve through leadership rather than subservience. It is sometimes difficult without practice to recognize the line between being a responsible professional, leading clients to what they need rather than to what they want, and being like a service worker interested in the most rapid turnover and the highest sales volume. When sales are more important than service, professionalism may be sacrificed. The true professional may seek a no-sale if it is in the client's interests.