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Case Study
  • Government

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Publication:
Lean & Six Sigma Review
Date:
August 2021
Issue:
Volume 20 Issue 4
Pages:
pp. 16-21
Author(s):
Olson, John R.; Goldschmidt, Kyle; McLaughlin, Daniel

Abstract

This case study describes how one Minnesota county government tapped into lean Six Sigma and queuing techniques to reduce the wait times at six service centers throughout Hennepin County.

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