Certifying the Certifier
- July 2008
- pp. 1-4
- Marstellar, Roberta; Alegria, Sheila
- Quality Management Company
The copyright of this article is not held by ASQ.
Over a three-year period Quality Management Company (QMC) improved itself from the inside out—and became ISO certified in the process. ISO 9001 provided QMC with a logical framework for developing a quality management system. QMC’s new procedures have directly led to improvements in communication, problemsolving, customer satisfaction, and more.