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Certifying the Certifier

Publication:
ASQ.ORG
Date:
July 2008
Pages:
pp. 1-4
Author(s):
Marstellar, Roberta; Alegria, Sheila
Organization(s):
Quality Management Company
The copyright of this article is not held by ASQ.

Abstract

Over a three-year period Quality Management Company (QMC) improved itself from the inside out—and became ISO certified in the process. ISO 9001 provided QMC with a logical framework for developing a quality management system. QMC’s new procedures have directly led to improvements in communication, problemsolving, customer satisfaction, and more.

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