Case Study
Beneath the Surface
Lean Six Sigma can help organizations dig deep to pinpoint problems and elevate workplace safety
- Publication:
- Lean & Six Sigma Review
- Date:
- August 2023
- Issue:
- Volume 22 Issue 4
- Pages:
- pp. 18-25
- Author(s):
- Larson, Scott
Abstract
Especially regarding safety, only organizational culture change can amend a bad or middling trajectory. When employees are not heeding safety considerations, the overwhelming probability is that management and officers are ignoring their responsibility to emphasize workplace safety. The culture change must happen from the top down, with 75% of management accepting it before it can succeed and thereafter setting the standard and example; but the secret to finding safety issues lies in seeing the organization through the employees' eyes. Management always should be prepared to listen to employee insights and pave the way for employees to comfortably share their observations and concerns when it comes to safety.