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Quality Resources


THE WORLD'S MOST COMPREHENSIVE LIBRARY OF QUALITY RESOURCES.

ASQ's Quality Resources is your one-stop online library of information related to quality. Access 70 years’ worth of content for all experience levels.

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Editor's Picks


Quality Risk Management in the FDA-Regulated Industry, Second Edition

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Today, risk management is considered as significant as quality management. The newly updated Quality Risk Management In The FDA-Regulated Industry can help medical and food product manufacturers integrate risk management systems, principles, and activities into existing quality management systems. It offers 12 case studies and a companion CD with dozens of U.S. FDA and European guidance documents.

Facilitation At A Glance Fourth Edition

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Most people will agree that workplace meetings are impossible to avoid. The question then becomes "How can we make them more effective?" Proper facilitation can help. In fact, it’s becoming a core competency for anyone who leads a team, manages a project, or heads up a committee. Facilitation At A Glance is a smart guide to help your grow your skills—so you can help guide your team to success.

The Client Experience Matters

Delighting customers is vital to the success of any business. In this webcast, Ryan Suydam, co-founder of Client Savvy, explains how to effectively capture and translate customer feedback to make real, positive changes to your organization's products and services.

Benchmarking Reports and Studies

Did you know ASQ members have access to hundreds of benchmarking studies, as well as opportunities to participate in new projects that are under way? Featured reports include Transferring and Applying Critical Knowledge, Effective Project Management Offices, and Using Enterprise Quality Measurement to Drive Business Value. You can also search the full list of benchmarking reports and measures.

The Changing Role of Quality in the Future

Quality is a dynamic, ever-changing field. In a world of new discoveries, it's important to adapt to a shifting landscape. This article from the Journal for Quality and Participation shares the results of research studies characterizing the role of the quality professional. Learn how these changes may impact your career and what competencies you'll need to succeed.

Quote Of The Day

Quote Of The Day


The modern definition of quality depends upon understanding customers' expectations and their perception of what a good product or service is. When you deliver on expectations or change the perception of "good," you can say you have a quality product or service.

Geetanjali Wheeler

Most Popular

Book: The Certified Six Sigma Green Belt Handbook, Second Edition


Preparing for your Six Sigma Green Belt certification or simply expanding your Six Sigma knowledge? This updated guide is for you. It boasts a number of new appendixes, an expanded acronym list (both print and electronic), new practice exam questions, and other additional materials. Includes a CD-ROM with video from the Gemba Academy.

Case Study: A "Clean" Approach Saves Time, Money


A team-based Lean Six Sigma project at Mallinckrodt Pharmaceuticals in St. Louis, Mo. aimed to reduce equipment cleaning time. Using a variety of quality tools, including process mapping, brainstorming, and root-cause analysis, the team created a new cleaning procedure. The project was a success, resulting in significant annual cost savings.

ASQTV: Around the World – with Quality


While some of us only dream about quitting our jobs and traveling around the world, Sunil Kaushik did it. Kaushik, a Six Sigma trainer and consultant based in India, left his job to cycle the globe and teach quality along the way. Watch him talk about his inspiring, quality-filled journey on this episode of ASQTV.

Quality Tool: Force Field Analysis


The force field analysis was created by socio-psychologist Kurt Lewin in the 1940s and is still popular today. It is based on the assumption that any situation is the result of forces for and against the current state being in equilibrium. Countering the opposing forces and/or increasing the favorable forces will help induce a change.

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