ASQ Quality Report

The Quarterly Quality Report
An ASQ Analysis of Quality & Customer Satisfaction With
Manufacturing Durable Goods and E-Business

Table 1

ACSI Perceived Overall Quality

 

Q2‘06

Q1 '05
% Change from last year
Q2 Yr1
% Change from 1st year

NATIONAL QUALITY INDEX
 (all industries measured this quarter)

79.6

78.5

1.4

80.0**

(0.5)

 

 

 

 

 

 

MANUFACTURING/DURABLE GOODS

86.1

85.0

1.3

85.0

1.3

Automobiles & Light Vehicles

87

86

1.2

87

0.0

Electronics (TV/VCR/DVD)

86

87

(1.1)

87

(1.1)

Major Appliances

88

88

0.0

90

(2.2)

Personal Computers

82

79

3.8

80

2.5

 

 

 

 

 

 

E-BUSINESS
(first measured 2000)

79.7

78.8

1.1

80.7

(1.2)

Portals

78

78

0.0

67

16.4

 

 

 

 

 

 

E-BUSINESS
(first measured 2002)

79.7

78.8

1.1

70.2

13.5

Search Engines

83

84

(1.2)

73

13.7
News & Information 77 76 1.3 77 0.0

** Year 1 national quality index excludes e-business

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