ACSI Perceived Overall Quality
Q2‘06 |
Q1 '05 |
% Change from last year |
Q2 Yr1 |
% Change from 1st year |
|
NATIONAL QUALITY INDEX |
79.6 |
78.5 |
1.4 |
80.0** |
(0.5) |
|
|
|
|
|
|
MANUFACTURING/DURABLE GOODS |
86.1 |
85.0 |
1.3 |
85.0 |
1.3 |
Automobiles & Light Vehicles |
87 |
86 |
1.2 |
87 |
0.0 |
Electronics (TV/VCR/DVD) |
86 |
87 |
(1.1) |
87 |
(1.1) |
Major Appliances |
88 |
88 |
0.0 |
90 |
(2.2) |
Personal Computers |
82 |
79 |
3.8 |
80 |
2.5 |
|
|
|
|
|
|
E-BUSINESS |
79.7 |
78.8 |
1.1 |
80.7 |
(1.2) |
Portals |
78 |
78 |
0.0 |
67 |
16.4 |
|
|
|
|
|
|
E-BUSINESS |
79.7 |
78.8 |
1.1 |
70.2 |
13.5 |
Search Engines |
83 |
84 |
(1.2) |
73 |
13.7 |
News & Information | 77 | 76 | 1.3 | 77 | 0.0 |
** Year 1 national quality index excludes e-business