9 9 5 |
9 9 6 |
9 9 7 |
9 9 8 |
9 9 9 |
0 0 0 |
0 0 1 |
0 0 2 |
0 0 3 |
0 0 4 |
|
|
|
Soft Drinks
|
|
|
|
|
|
|
|
|
|
|
|
|
Food Manufacturing
|
|
|
|
|
|
|
|
|
|
|
|
|
Breweries
|
|
|
|
|
|
|
|
|
|
|
|
|
Automobiles
|
|
|
|
|
|
|
|
|
|
|
|
|
Gas/Service Stations
|
|
|
|
|
|
|
|
|
|
|
|
|
Long Distance Phone Service
|
|
|
|
|
|
|
|
|
|
|
|
|
Hotels
|
|
|
|
|
|
|
|
|
|
|
|
|
Local Phone Service
|
|
|
|
|
|
|
|
|
|
|
|
|
Personal Computers
|
|
|
|
|
|
|
|
|
|
|
|
|
Supermarkets
|
|
|
|
|
|
|
|
|
|
|
|
|
Specialty Stores
|
|
|
|
|
|
|
|
|
|
|
|
|
Department/
Discount Stores |
|
|
|
|
|
|
|
|
|
|
|
|
Banks
|
|
|
|
|
|
|
|
|
|
|
|
|
Health Insurance
|
|
|
|
|
|
|
|
|
|
|
|
|
Restaurants (fast food/pizza/carry out)
|
|
|
|
|
|
|
|
|
|
|
|
|
Source: American Customer Satisfaction Index