Overall Quality for U.S., Asian, and European Auto Nameplates, 1994-2004 |
|||||||||||
1994 |
1995 |
1996 |
1997 |
1998 |
1999 |
2000 |
2001 |
2002 |
2003 |
2004 |
|
U.S. |
86 |
87.1 |
85.6 |
84.8 |
85.6 |
84.6 |
85.5 |
84.6 |
85.8 |
85.6 |
85.5 |
Asia |
87.5 |
87.5 |
85.3 |
83.7 |
84.7 |
84.4 |
85.4 |
85.8 |
86.4 |
86.4 |
86.4 |
Europe |
87.8 |
87.8 |
86.5 |
86.8 |
87 |
87.5 |
87.5 |
86.5 |
86.8 |
85.5 |
85.1 |
Source: American Customer Satisfaction Index
Source: American Customer Satisfaction Index