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Two Sides of the Same Coin
  • Government, Manufacturing, Service

Two Sides of the Same Coin

Nurture the vital link between quality and safety to build a robust organizational culture

Publication:
Quality Progress
Date:
January 2023
Issue:
Volume 56 Issue 1
Pages:
pp. 36-43
Author(s):
Mishra, Santosh, Duffy, Mary
Organization(s):
Saab Technologies Ltd., Burnaby, British Columbia, Kardium Inc., Burnaby, British Columbia

Abstract

Often, quality and safety are considered separate disciplines and are managed separately in an organization. This should not be. There is a strong correlation between quality and safety, so both disciplines should be handled by the quality function. Organizational culture is key to reducing quality defects and safety incidents and is not frequently given the attention it deserves. The authors provide tips for ensuring a robust quality and safety culture.

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