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Two Sides of the Same Coin
  • Government, Manufacturing, Service

Two Sides of the Same Coin

Nurture the vital link between quality and safety to build a robust organizational culture

Publication:
Quality Progress
Date:
January 2023
Issue:
Volume 56 Issue 1
Pages:
pp. 36-43
Author(s):
Mishra, Santosh, Duffy, Mary
Organization(s):
Saab Technologies Ltd., Burnaby, British Columbia, Kardium Inc., Burnaby, British Columbia

Abstract

Safety and quality are inextricable from each other in an organization. One cannot be accomplished without the other, and where one goes, the other follows. The relative permanence and pervasiveness of quality in the organization is a function of the organization's culture. If quality is integrated studiously in the organization, safety must at some point have been addressed as part of optimizing processes, and you can expect that where quality products and services are delivered, a culture of safety must exist. Quality is the final gatekeeper preventing poor or defective products from compromising customers' safety, and prior to that, quality is what produces products using processes that adhere safely and repeatably to standards.

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