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Try This Today: Quality Observation
  • Manufacturing, Quality, Service
  • Open Access

Try This Today: Quality Observation

Integrating a customer feedback mechanism with a benchmarking process

Publication:
Quality Progress
Date:
February 2024
Issue:
Volume 57 Issue 2
Pages:
pp. 56
Author(s):
Mehta, Shrikant V.
Organization(s):
ABB Inc., Selmer, TN

Abstract

Using the quality observation tool (QOT) to tell whether to a factory is truly lean in as little as 30 minutes.

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