The Download: The Credible Chatbot
The Download: The Credible Chatbot
Quality and mitigating the risks of generative AI in customer service
- Publication:
- Quality Progress
- Date:
- July 2024
- Issue:
- Volume 57 Issue 7
- Pages:
- pp. 52-53
- Author(s):
- Radziwill, Nicole
- Organization(s):
- Qzuku, Data & AI Quality Institute
Abstract
Organizations must begin ensuring that their new large language model-based customer service chatbots deliver accurate, consistent and policy-aligned responses.
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