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The Download: The Credible Chatbot
  • Manufacturing, Quality, Service

The Download: The Credible Chatbot

Quality and mitigating the risks of generative AI in customer service

Publication:
Quality Progress
Date:
July 2024
Issue:
Volume 57 Issue 7
Pages:
pp. 52-53
Author(s):
Radziwill, Nicole
Organization(s):
Qzuku, Data & AI Quality Institute

Abstract

Organizations must begin ensuring that their new large language model-based customer service chatbots deliver accurate, consistent and policy-aligned responses.

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