Statistics Spotlight: It's Not About the Tools
The problem-solving process requires a formal framework and a broad view
- Quality Progress
- July 2020
- Volume 53 Issue 7
- pp. 46-48
- Snee, Ronald D., Hoerl, Roger W.
- Snee Associates LLC, Newark, DE, Union College in Schenectady, NY
The copyright of this article is not held by ASQ.
Statisticians, quality professionals and other problem solvers must develop better problem-solving concepts, methods and skills. Problem solving is not about the tools—there is much more involved. Tools are necessary, but not enough. Further, problem solving is a process, not an event. Using high-quality data is of critical importance, as well as a formal framework that ensures careful problem definition and attention to holding the gains. This broader view of holistic improvement increases the probability that your problem- solving ventures will meet with more success in a shorter length of time.