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Solving 21st Century Challenges
  • Education, Manufacturing, Service

Solving 21st Century Challenges

The relationship between Deming’s system of profound knowledge and modern management

Publication:
Quality Progress
Date:
September 2022
Issue:
Volume 55 Issue 9
Pages:
pp. 36-41
Author(s):
Shper, Vladimir
Organization(s):
National University of Science and Technology MISiS, Moscow, Russia

Abstract

We live in a world of complex, interconnected systems that are affected by multiple types of variability. Decisions are made by humans, who are rational and irrational at the same time. Together, these factors lead to predictable and unpredictable results. So, what kind of management is appropriate for such a world? The answer is the system of profound knowledge (SoPK). W. Edwards Deming’s SoPK consists of four interdependent parts: theory of systems, knowledge of variation, theory of knowledge and psychology. These tenets can equip us with the tools to deal with today’s management challenges.

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