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Six Sigma Solutions: Driving Better Solutions
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Six Sigma Solutions: Driving Better Solutions

Metrics reporting that can lead to the best behaviors

Publication:
Quality Progress
Date:
September 2022
Issue:
Volume 55 Issue 9
Pages:
pp. 48-51
Author(s):
Breyfogle III, Forrest W.
Organization(s):
Smarter Solutions Inc., Austin, TX
The copyright of this article is not held by ASQ.

Abstract

Traditional metrics reporting often encourages reacting to the ups and downs of commonplace noise responses, leading to much organizational wasted efforts and even destructive behaviors. But 30,000-foot-level provides a high-level process output response viewpoint that encourages process improvement thinking to improve overall metric responses.

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