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Sights on Social
  • Healthcare, Quality, Service

Sights on Social

Measuring and mapping the quality of life in social services and healthcare

Publication:
Quality Progress
Date:
May 2024
Issue:
Volume 57 Issue 5
Pages:
pp. 20-27
Author(s):
Infantino, Sara, Boussetta, Alex
Organization(s):
Abacus Team, Kitchener, Ontario, Abacus Team

Abstract

The social stream map is a new tool to help understand the impact of services on the quality of life of service users and their conditions in healthcare settings. The map is different from process mapping and value stream mapping because it invites thein perspectives of all parties involved in the process in a logical and contained manner. The map is centered around the World Health Organization Quality of Life Brief Version (WHOQOL-BREF), a widely used health-related assessment tool.

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