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My Quality Story: Take It Personally
  • Healthcare, Manufacturing, Service

My Quality Story: Take It Personally

To teach others about quality, you must first be an example

Publication:
Quality Progress
Date:
May 2021
Issue:
Volume 54 Issue 5
Pages:
pp. 12
Author(s):
Sedlock, Ron

Abstract

Be an example of quality. Then, when you are known for that, teach others quality. I learned this two-step process a long time ago in the first quality class I took (this year marks my 44th year as a quality professional). Did I mention the teacher of that class was W. Edwards Deming? He would be proud of me. In the first half of my career, I focused on being an example of quality. In the second half, I have been working on teaching others quality.

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