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Minimize the Negative
  • Education, Healthcare, Manufacturing, Service

Minimize the Negative

How negativity bias affects human error, and what management can do to prevent it

Publication:
Quality Progress
Date:
December 2020
Issue:
Volume 53 Issue 12
Pages:
pp. 58-62
Author(s):
Sherman, Max
Organization(s):
Sherman Consulting Services Inc., Warsaw, IN

Abstract

While many continuous improvement programs succeed in reducing other quality-related costs, human error remains a persistent and intractable problem for industry. The impact of making an error lasts longer than the impact of not making one. This affects  individuals psychologically and can affect their job performance. Negativity bias is the logic behind instituting a “near miss” or “close call” procedure and should be an integral part of the quality system.

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