Abstract

Policy governs quality management and limits it. The domain of quality management is efficiency, effectiveness and economy. Morality, ethics, justice and rationality are in the
policy domain, not the management domain. When a problem arises in the workplace, the quality practitioner must ask: “Does this problem have to do with the efficiency, effectiveness and economy of a process, or does it have to do with morality, ethics, justice and rationality?” If the problem concerns a process’s efficiency, effectiveness and economy, it becomes the quality practitioner’s problem. On the other hand, if the issue concerns morality, ethics, justice and rationality, it is top management's problem. It is up to top management whether to solve the problem.