The revised ISO 10018:2020 can help organizations establish a quality culture and lay the groundwork for true workforce engagement
- Quality Progress
- June 2020
- Volume 53 Issue 6
- pp. 32-35
- Guzik, John J.
- Impact Management, Hanover, PA
The revised standard ISO 10018:2020—Quality management—Guidance for people engagement takes on the management of human resources and how organizations can nurture an organizational culture that encourages and inspires true engagement in the workplace. The standard is structured around six concepts: context of the organization and quality culture, leadership, planning and strategy, knowledge and awareness, competence and improvement. The standard isn’t a how-to document but is intended to be used to introduce organizations to the importance of people engagement and help organizations flourish through a culture of quality.