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Expert Answers: November 2020
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Expert Answers: November 2020

Publication:
Quality Progress
Date:
November 2020
Issue:
Volume 53 Issue 11
Pages:
pp. 8-9
Author(s):
Anderson-Cook, Christine M.
Organization(s):
Los Alamos National Laboratory, Los Alamos, NM

Abstract

I recently heard about a distinction that Gregory Treverton, a national security expert at RAND Corp., made between two types of problems: puzzles and mysteries. The two types require different approaches for obtaining the right solution. Is this relevant for how we should think about solving quality problems?

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