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Expert Answers: January 2022
  • Healthcare, Manufacturing, Quality, Service

Expert Answers: January 2022

Publication:
Quality Progress
Date:
January 2022
Issue:
Volume 55 Issue 1
Pages:
pp. 6-7
Author(s):
Jing, Gary
Organization(s):
Onto Innovation, Bloomington, MN

Abstract

I recently joined an organization as a service assurance engineer and noticed that the processes of the units that provide services to my unit are ambiguous, resulting in rework and delays. How do I show top management that implementing Six Sigma in the department will effectively reduce waste and rework, benefiting everyone?

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