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Expert Answers: February 2024
  • Manufacturing, Quality, Service

Expert Answers: February 2024

Publication:
Quality Progress
Date:
February 2024
Issue:
Volume 57 Issue 2
Pages:
pp. 6
Author(s):
Rao, Narahari
Organization(s):
SLB, Houston, TX

Abstract

How can my organization measure its process improvement teams in terms of value and success? Should we include quantifiable value (for example, administrative savings and revenue generated), impact to key performance indicators (KPI) and soft savings (for example, customer experience and increased resource capacity)?

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