Expert Answers: February 2024
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Expert Answers: February 2024
- Publication:
- Quality Progress
- Date:
- February 2024
- Issue:
- Volume 57 Issue 2
- Pages:
- pp. 6
- Author(s):
- Rao, Narahari
- Organization(s):
- SLB, Houston, TX
Abstract
How can my organization measure its process improvement teams in terms of value and success? Should we include quantifiable value (for example, administrative savings and revenue generated), impact to key performance indicators (KPI) and soft savings (for example, customer experience and increased resource capacity)?
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