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Driving High Performance
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Driving High Performance

How ISO 9001 helped a Georgia healthcare system provide safer, more effective care

Publication:
Quality Progress
Date:
September 2020
Issue:
Volume 53 Issue 9
Pages:
pp. 24-31
Author(s):
Bedgood, Casey
Organization(s):
Navicent Health, Macon, GA

Abstract

Recent shifts in the healthcare industry have changed the expectations on healthcare systems to innovate, increase agility and provide safer, more effective care. To meet those expectations, healthcare organizations are transitioning from traditional operating models to high-performance systems. Three Navicent Health hospitals, a healthcare system in Georgia, became ISO 9001:2015 certified as part of a strategic journey toward high performance. Prior to ISO 9001 certification, each hospital experienced significant variation in nonconformities during annual accreditation surveys. Certification and the global efforts to achieve high performance produced a 51% reduction in annual nonconformities, a 74% reduction in annual nonconformity standard deviation and the lowest number of nonconformities in the organization’s history system-wide. The changes resulted in safer, more effective care for tens of thousands of patients annually.

 

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