Core Roles in a Strategic Quality System
- Quality Progress
- June 2006
- Volume 39 Issue 6
- pp. 57-62
- Imler, Ken
- Arrow International, Reading, PA
When establishing and maintaining a strategically viable quality system, senior management defines the roles played by groups, departments, or functions within the organization using risk/benefit analysis to determine the best fit in terms of logistics, costs, and capabilities. While there are many skills and responsibilities needed to continuously improve a quality system, the main ones apply to people in four roles: executive management, functional/departmental management, management representative, and quality assurance/quality control functions. A strategic quality system requires open communication and genuine commitment for the good of the organization. In addition to establishing priorities and providing resources to accomplish required activities, management must lead by example.