Abstract

As a result of COVID-19, organizations have had to make rapid and extreme changes to the way they operate—namely, requiring their employees to work from home and moving to operating virtually. As organizations navigate this new normal, they must develop a post-COVID-19 operations model, which requires contributions from the organization’s intellectual capital—its employees. Employees must develop and use new skills, especially related to virtual teams. This article examines the training needs analysis element of the certified manager of quality/organizational excellence body of knowledge from the perspective of achieving organizational excellence in post-COVID-19 Industry 4.0 process performance.