Back to Basics: Unmeasured Quality
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Back to Basics: Unmeasured Quality
Consider the human factor when driving quality improvements
- Publication:
- Quality Progress
- Date:
- May 2022
- Issue:
- Volume 55 Issue 5
- Pages:
- pp. 56
- Author(s):
- Krstovski, Saso, Ahad, Ali
- Organization(s):
- Ford Motor Co., Sterling Heights, MI, Lawrence Technological University, Southfield, MI
Abstract
Quality is critical to maintaining competitiveness. Indicators such as first time through and scrap are monitored to measure quality levels. These measurement systems provide one layer of quality improvement. The second, often overlooked layer is the human factor. The process outlined here develops this unmeasured factor of quality improvement. It focuses on workforce development to embrace a quality mindset.