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Back to Basics: Unmeasured Quality
  • Aerospace, Automotive, Manufacturing
  • Open Access

Back to Basics: Unmeasured Quality

Consider the human factor when driving quality improvements

Publication:
Quality Progress
Date:
May 2022
Issue:
Volume 55 Issue 5
Pages:
pp. 56
Author(s):
Krstovski, Saso, Ahad, Ali
Organization(s):
Ford Motor Co., Sterling Heights, MI, Lawrence Technological University, Southfield, MI

Abstract

Quality is critical to maintaining competitiveness. Indicators such as first time through and scrap are monitored to measure quality levels. These measurement systems provide one layer of quality improvement. The second, often overlooked layer is the human factor. The process outlined here develops this unmeasured factor of quality improvement. It focuses on workforce development to embrace a quality mindset.

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