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Back to Basics: Under the Surface
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Back to Basics: Under the Surface

Don’t jump to the obvious conclusion when performing RCA

Publication:
Quality Progress
Date:
July 2022
Issue:
Volume 55 Issue 7
Pages:
pp. 56
Author(s):
Göçer, Tolga
Organization(s):
Danfoss Refrigeration & Air Conditioning Controls, Nordborg, Denmark

Abstract

Often, root cause analysis is ended too soon. The technical root causes are obvious so they are addressed first, but it stops there. You must consider both technical and managerial (organizational) solutions. If some root causes can be eliminated quickly, why waste time? Do it! Most of the time only the symptoms are treated, so the problems pop up again and again until the root cause is addressed.

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