Back to Basics: The Levels of Fix
Improve the quality of your corrective actions
- Quality Progress
- November 2021
- Volume 54 Issue 11
- pp. 56
- Place, Kenneth W.
- Quality Business Management Systems, Montgomery, IL
Robust corrective action responses address issues at three levels: output , process and system. The deeper you apply a fix, the more likely a specific problem will not return. With the improvements to ISO 9001:2015, businesses now must define their processes and systems, making it clearer than ever what must be considered in each response.